What is YourMK?
YourMK is a partnership between Milton Keynes Council and Mears Group. From 1st April 2016 YourMK took over responsibility for the repairs and maintenance of all Milton Keynes Council properties. From 1st April 2017 YourMK also took over responsibility for gas servicing and repairs.
In addition, YourMK is the lead for regeneration in Milton Keynes and is also building new council homes on sites in Milton Keynes.
YourMK aims to improve homes and neighbourhoods, provide better access to jobs and training and give genuine power and influence to local people. We want to make the best of Milton Keynes even better.
YourMK’s mission is to establish an outstanding reputation for support and service satisfaction, as well as develop a consistent standard of living for the people of Milton Keynes through:
- Maintaining council properties to the highest quality standards
- Building quality homes with respect for local environment and culture
- Supporting the involvement of local people and groups in their community
- Providing access to appropriate training, education and employment
- Using significant inward investment to deliver long-term value and benefits to current and future residents
Who is responsible for looking after Council homes?
YourMK looks after all council homes, meaning that most repairs that are needed will be carried out by YourMK. There are some things that YourMK is not responsible for. The list below details what tenants are responsible for fixing or replacing:
- Internal decoration and filling of minor cracks
- Lost keys
- Doors numbers, letterboxes (except fire rated doors in flats)
- Door knockers and bells
- Light bulbs
- Tenant-owned alarms
- Loose or broken toilet seats
- Bath/sink chains and plugs
- Washing machines and dishwashers
- Tenant-owned white goods, such as fridges and freezers
- Tenant-owned battery smoke alarm
- Additional security to garages, sheds, gates and entrance doors.
- Pest treatment (unless in communal areas)
If a tenant has carried out their own plumbing or electrical installations, we will not be responsible for them other than making safe if needed.
What number do I call to report a repair?
Call us on 0330 123 2522 to report any repair. This line is open 24 hours a day, 7 days a week.
What does regeneration mean?
Some people think that regeneration is simply about building new homes where they’re needed and then removing the old worn-out ones. But there’s much more to it. Regeneration isn’t just about bricks and mortar. It’s about making positive and long lasting changes that will improve the lives of the people and families of Milton Keynes.
YourMK are doing this, not only by improving homes and neighbourhoods, but also by providing opportunities for people to get jobs and training through our job clubs, and by encouraging and supporting the involvement of local people and groups in their community. Regeneration is about people and opportunities as well as building and maintaining their homes.
What are the priority neighbourhoods for YourMK and why have they been selected?
There are seven priority neighbourhoods. These are, in alphabetical order: Beanhill, Coffee Hall, Fullers Slade, Lakes, Netherfield, North Bradville and Tinkers Bridge. They have been selected due to the high numbers of council owned properties in these areas and their current condition.
Our data also tells us some residents in these areas need support in finding a job, improving skills, and improving health. Life expectancy for people living in these seven neighbourhoods is up to 12 years less than elsewhere in the borough, and this is unacceptable.
Housing is also a key factor, with many residents on low incomes paying much more to keep their homes heated than those in more energy efficient houses. Between September 2016 and April 2017, we carried out a survey of 8,500 council houses to understand what improvements are needed in these neighbourhoods.
Is this regeneration going to be like so many others that I have read about?
Regeneration is happening across the country. Some programmes elsewhere have been ‘developer led’ as they are the result of the sale of housing from public to private sector. These are all individual programmes and YourMK is different. We will work with local residents to understand the current condition of homes, design improvements to homes, and lift the quality of neighbourhoods, working in partnership with local people. However, we cannot guarantee there will be no demolition.
What if my area is developing a Neighbourhood Plan?
The development of a Neighbourhood Plans are generally led by parish/town councils, not by YourMK. Although Neighbourhood Plans are not regeneration plans, they should contribute to the development of regeneration plans and, if agreed at referendum, will need to be considered in any regeneration plans.
Will regeneration help tackle the homelessness problem in Milton Keynes?
No, not directly. However, YourMK will be building new council homes on behalf of Milton Keynes Council.
Which of the priority neighbourhoods will be first?
Engagement will start in Fullers Slade first, in July 2017.
How has this been chosen to be first?
The housing condition surveys that were carried out on 8,500 council properties between September 2016 and April 2017, have informed what work is needed where.
In Fullers Slade the council owned properties are in need of significant investment, refurbishment or replacement.
This is mainly due to the age of the properties and how they were built. The large number of houses on the estate that are in this poor condition, coupled with other important factors such as the funding available and the scale of the work necessary, mean that Fullers Slade is the right place for regeneration work to start.
How long will it all take?
The regeneration programme in Milton Keynes is a 15 year programme.
We will start engagement work in Fullers Slade in July 2017.
Following this work, we will begin engagement in the rest of the areas, in the order set out below.
||Physical work starts
|Lakes; Serpentine Court
To find out about what is happening in your neighbourhood click here